- SKYPE FOR BUSINESS END USER EXPERIENCE MANAGEMENT HOW TO
- SKYPE FOR BUSINESS END USER EXPERIENCE MANAGEMENT INSTALL
- SKYPE FOR BUSINESS END USER EXPERIENCE MANAGEMENT SOFTWARE
It is essential that you understand the difference between “Sessions”, “Calls”, and “Streams” (at this point even superman might be confused). An example of a native monitoring report with the highlighted QoE metrics is shown in Figure B here:įigure B – A real example of good and bad QoE metrics highlighted in the monitoring reportsīefore we can continue interpreting the numbers we need a clarification on some terminology. A Yellow means this metric is likely ‘not good’, and a Red means the value exceeded a threshold such that it contributed to a poor Skype for Business experience. One of the most basic and easiest ways to determine which metrics you need to pay attention to is by looking at the metrics highlighted in Yellow and Red.
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When you access one of the monitoring reports with QoE information, the quality metrics will likely be overwhelming. These reports are not integrated with Active Directory and contain only the data that exists in the QoE database at the time (which depends on the QoE retention settings) but are still valuable with some knowledge and a little digging. These are referred to as the Skype for Business Monitoring reports and are part of the Monitoring service installation. Skype for Business ships with a set of default reports which span usage and quality data. The QoE data can be viewed in several ways – directly in the database or in the Skype for Business Monitoring Reports. In order to truly get the most out of QoE metrics you need to understand what the metrics are, and what constitutes a good and bad Skype for Business experience.
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more network related metrics and metrics for the portion of a call outside of the Skype for Business environment) the new Software-Defined Networking (SDN) API opens up even greater possibilities to monitoring solution vendors, allowing network monitoring information to be combined with the Skype for Business Monitoring Reports QoE data. Note: if you did want more in-depth end-to-end monitoring (e.g. This is very powerful because it gives Administrators the ability to view quality metrics about a particular Skype for Business conversation from multiple vantage points without the need for complex end to end monitoring or routers, switches, etc.Ī sample of the quality data collected by the Skype for Business client and sent back to the Skype for Business server for storage in the Skype for Business Monitoring Reports QoE database is shown here in Figure A:įigure A – Example of QoE data stored as XML that the client collects and sends back to the server Endpoints involved in a conversation (this includes not only clients, but phones, servers and gateways) will report QoE data back to the monitoring server in as part of the SIP protocol (specifically a SIP SERVICE request) at the end of the call.
SKYPE FOR BUSINESS END USER EXPERIENCE MANAGEMENT INSTALL
SKYPE FOR BUSINESS END USER EXPERIENCE MANAGEMENT SOFTWARE
Skype for Business server operating system hardware and software.Skype for Business client operating system hardware and software.Network Connectivity (including the status of routers and switches).Unlike traditional phone systems where a problem is typically isolated to a single system, the most common Skype for Business dependencies that need to be considered when troubleshooting quality issues are: How can Skype for Business Monitoring Reports QoE data help you?
SKYPE FOR BUSINESS END USER EXPERIENCE MANAGEMENT HOW TO
This article introduces you to the Skype for Business Monitoring Reports Quality of Experience (QoE) data, and gets you started on learning how to leverage it to determine the causes of poor Skype for Business media calls so you can take action and be a true UC superhero.Ī quick reference is a available in the Skype for Business Monitoring Reports Decoder. Trying to pinpoint the underlying cause of poor user experiences in this ecosystem is very challenging so much so, a new set of superpowers are required. Skype for Business Monitoring Reports are your friend. A simple Skype for Business audio call for example is dependent on the network, end-user devices, and many other components that can jeopardize quality. Microsoft Skype for Business, by virtue of being a Unified Communications (UC) solution, relies on an ecosystem of infrastructure to ensure a good user experience for rich real-time communication features such as voice and video.